FAQs & support
General FAQ
Our returns policy allows for returns within 30 days of delivery. You must contact us before returning the product. Returns within the UK are free. Full details of our returns policy and how to return an item are shown here:
https://www.stashedproducts.co.uk/policies/refund-policy
We ship worldwide, please add your order to basket and head to checkout for a shipping cost. Free shipping is available on orders above £50 to the UK. £4.99 shipping on orders under £50. Please see here for our full Shipping Policy: https://www.stashedproducts.co.uk/policies/shipping-policy
Yes. We’re confident in our build quality and our products are protected by our ‘no quibble’ 5 year warranty. (Excludes soft products)
SpaceRail FAQ
For ceilings above 2,400mm / 8ft, we recommend a wall mounted system so it can be positioned at a suitable height for use.
For ceilings below 2,400mm / 8ft we recommend a ceiling mounted system if it is possible to be fitted to a suitable structure.
Angled brackets are also available for sloping ceilings.
FreeStand provides versatile fix-free bike storage that does not need to be fitted to existing structures.
Visit our Instructions page for more information.
We recommend a general installation height between 2,100mm-2,400mm for most bike types.
Yes. Our SpaceRail kits contain everything you need, including Hooks, Rails, Joiners, End Caps and Mounting hardware. Our systems are designed to be easily installed with a basic toolkit and DIY skills.
Each hook can hold up to 30kg / 65lbs. Each standard section of rail can hold up to 100kg / 220lbs. SpaceRail is designed to safely store most e-bikes. FreeStand 8 bike uses a heavy duty rail rated to 150kg / 331lbs.
We recommend placing our SpaceRail bike storage system around 600-700mm away from the wall for optimal use. Visit the link for more information & videos on installation & fitting requirements.
https://www.stashedproducts.com/pages/instructions
Standard rails are 1100mm / 44” long and are designed to store up to four bikes. If all four bikes are large enduro or downhill mountain bikes, you may need an additional section of rail to enjoy optimum performance. We offer a free custom rail cutting service if needed.
The maximum wheel depth including rim and tyre is 95mm.
No. SpaceRail is designed for use with carbon rims and includes a polymer hook cover to ensure no damage occurs.
Yes. SpaceRail will not damage your bike if hung on it. The loads placed through your bike when hung on SpaceRail are far lower than the loads during use when being ridden.
Yes. Providing your suspension forks and hydraulic brakes are in good working condition, then no issues will occur. These are sealed systems so no oil will escape. Before use, always check the function of your brakes and suspension when you remove them from SpaceRail.
Installation FAQs
We recommend a general installation height between 2,100mm-2,400mm for most bike types.
We recommend placing our SpaceRail bike storage system around 600-700mm away from the wall for optimal use. Visit the link for more information & videos on installation & fitting requirements.
https://www.stashedproducts.com/pages/instructions
Add Spacers to increase Trolley width. Move bikes more gently to reduce chances of impact. Add Pedal Wraps for extra protection.
Check the levelness of your Rail. Adjust with shims or packing components if necessary.
If this is happening it is likely that your rails are not aligned correctly. Remove all bikes, adjust the rails and refit. Ensure there are no gaps between the end of the rail and the centre of the joiner.
Try changing the bikes order to improve access. If this doesn't work, you may need add an extension rail for full functionality.
Yes. Please place your order for your system and then email sales@stashedproducts.co.uk straight away with your order number and the length you require.
Contact us
If you need help selecting your system or installing it you can get in touch with us via WhatsApp, phone, email or by using our live web chat
Telephone: +44(0) 3301 334 836
Whatsapp: +44(0) 7575 032 418
